Frequently Asked Questions

What is RemWave Sleep?

RemWave is the most convenient, non-contact sleep product that helps you manage your whole family's sleep. RemWave has state-of-the-art sensors that detects presence, motion, and vital signs to help you better understand and improve your sleep quality. Together with the RemWave Sleep app you can see how well you and your family are sleeping and receive insights to help you better manage and improve sleep quality.

What is included with RemWave Sleep?

RemWave Sleep comes with one sleep sensor, a power supply, and a user guide with instructions for downloading the free RemWave Sleep app and setting up your sensor.

Can RemWave detect multiple people?

Each RemWave Sleep sensor is designed to detect and analyze data for one person. To see and manage multiple people multiple sensors are required (one sensor per person). You can add multiple sensors to one account on the RemWave Sleep app to see and manage your whole family's sleep.

How does RemWave know when I'm asleep?

RemWave uses advanced machine learning and artificial intelligence to automatically detect presence, changes in motion, heart rate and breathing to determine when you are awake or sleeping.

Is there a subscription fee?

Our current app features are included with the purchase of your RemWave Sleep sensor. This includes a daily and 7-day summary of your Sleep Balance score, Sleep Stages, Sleep Timing, Heart Rate, and Breath Rate. It also includes an unlimited amount of additional sensors to manage additional family members' sleep, real-time heart rate and status updates.

Does the RemWave Sleep sensor need to be charged?

RemWave Sleep does not have a battery and does not need to be charged. Your purchase of a RemWave Sleep sensor includes a power supply and the sensor is intended to be connected to an outlet for operation.

Is RemWave for kids?

RemWave Sleep is designed to work for people aged three years and up.

Does RemWave require a Wi-Fi connection?

Yes, the RemWave Sleep sensor requires a 2.4 GHz Wi-Fi network, a working broadband internet connection with at least a 2 Mbps upload speed. The RemWave Sleep sensor must be within your Wi-Fi network range and connected to the internet to collect data. You will see gaps in your data if your Wi-Fi signal is weak or frequently drops connection.

Can I see sleep data even when I am not connected to the same Wi-Fi as my sensor?

Yes, you can view your sensors and data from anywhere you have an internet connection without being connected to the same Wi-Fi network.

Which devices and operating systems (OS) is the RemWave Sleep app compatible with?

The RemWave Sleep App is supported on iOS devices running Apple iOS 13 and higher, or Android devices running Android 7.0 and higher with Google Play services.

What are the operating distance requirements?

The RemWave Sleep sensor should be operated with a minimum separation distance of 20 cm (8 in.) between the sensor and a person's body. The sensor also requires a minimum separation distance of 7 cm (3 in.) between the sensor and any object. The maximum operating distance is 1.1 meters (3.5 ft.).

Is RemWave Sleep a medical device?

RemWave Sleep is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or other medical condition. If you have a medical or heart condition, consult your doctor before using RemWave Sleep.

Is RemWave safe to use if I have an implanted medical device?

RemWave has not been tested against all implanted medical devices may cause interference with pacemakers and other implanted medical devices. We recommend you consult your physician before using if you have an implanted medical device.